Which Plan Do I Need?
Which plan you choose depends on your personal needs. If lots of recording and multiple screens is important to you then choose our top plan. If watching live TV and occasional recording is for you then choose Silver.
How Can I Record TV Shows?
Recording is easy. Simply head to the TV Guide and scroll to the programme you want. Hovering over that programme will show a RED R. Click the R to set a recording. On touch devices click the programme title you want to record and set a recording on the programme info page.
How do I see the shows I've watched?
Log in, head to the ‘Recordings’ tab. Any programmes you have recorded to view later will be found here.
Do I need to pay by Credit Card?
We accept debit cards and credit cards. We do NOT accept Paypal or bank transfers.
Can I pay yearly instead of monthly?
In short, no. Occasionally we will run limited time Annual subscription offers (t:365), these will be the only plan on which an annual payment can be made. All other plans are monthly.
Am I tied into a contract?
No. Our plans are monthly recurring and will auto-renew each month on the same date. However, should you wish to cancel you may do so at any time without penalty.
I'm having trouble watching shows XYZ?
If this is Live TV then please report via chat so that your Transponder can be checked for a broken channel. If it is recordings that won’t play, or are broken, please note the timestamps at which the file breaks and contact us via a support ticket. Leave the recording in place until we have investigated any errors.
I've got a poor internet connection... will i be able to watch my favourite shows?
We recommend a minimum 2mbps internet connection for SD channels. For HD channels we would recommend an absolute minimum of 3mbps.
My Question Isn't Answered Here?
Further FAQs can be found within the chat window prior to starting a chat. If your query still isn't answered then please start a chat.
We built the transponder platform to give people the freedom and flexibilty to take their favourite tv shows with them no matter where they are in the world, no matter what device they choose to use. We hope you love watching as much as we do.
Get a taste of what's on transponder right now and what's coming up next by visiting our guide. Simply grab a free 3 day trial account and get started exploring.
Use our transponder support service to send your issues or suggestions. We are here to help out anytime: firstname.lastname@example.org